Ok, so no-one likes it when the system crashes and we are not able to view your policy when you call in.
Obviosuly it is annoying for the customer, you need to call back later or wait for us to call you back when the system is back up and running
But it is also annoying for the call centre staff...as below...which just happened...and my hurt is still hurting...

Me - "Thanks for calling Health Insurance Inc, I apologise but our systems are currently down and we are unable to view any policy information. If you like I can take down your contact details and return your call shortly, or you are welcome to call us back in about an hour and we will be happy to assist you then"

Stupid Customer - "Yeah...so anyway my number is 4229834, I need you to bring it up and tell me how much I got left on my dental, and also can you check my physio while you're there?"

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Me - "Thanks for calling Health Insurance Inc, I apologise but our systems are currently down and we are unable to view any policy information. If you like I can take down your contact details and return your call shortly, or you are welcome to call us back in about an hour and we will be happy to assist you then"

Stupid Customer - "Yeah, bullsh*t! You're just saying that because I'm calling to complain! Well you're not getting out of it that easy, b*tch. My number's 388013. Look it up. I'm calling to complain because the last person I spoke to was rude to me!"

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Me - "Thanks for calling Health Insurance Inc, I apologise but our systems are currently down and we are unable to view any policy information. If you like I can take down your contact details and return your call shortly, or you are welcome to call us back in about an hour and we will be happy to assist you then"

Stupid Customer - "I don't get it"

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Me - "Thanks for calling Health Insurance Inc, I apologise but our systems are currently down and we are unable to view any policy information. If you like I can take down your contact details and return your call shortly, or you are welcome to call us back in about an hour and we will be happy to assist you then"

Stupid Customer - "Nar it's ok, I just want to update my address and check on my eye cover"

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Me - "Thanks for calling Health Insurance Inc, I apologise but our systems are currently down and we are unable to view any policy information. If you like I can take down your contact details and return your call shortly, or you are welcome to call us back in about an hour and we will be happy to assist you then"

Stupid Customer - "WHAT! You're f*cking useless! What the f*ck is WRONG with you!"

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Me - "Thanks for calling Health Insurance Inc, I apologise but our systems are currently down and we are unable to view any policy information. If you like I can take down your contact details and return your call shortly, or you are welcome to call us back in about an hour and we will be happy to assist you then"

Stupid Customer - "How come? I don't get it. What do you mean, has the health fund closed down?"
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