Just got this email. It made my brain explode.

"Hi Tilly. Can you please call Roxanne Harper back on XXXX-XXX-XX. She said you told her you were going to call her back to let her know if her claim had been paid or not? She just called to say she has 5 missed calls from you, so she wants to know why you didn't call her back. She is very unhappy and wants to complain. Thanks!"