Me - "Welcome to Health Insurance Inc, how can I help you?"

Stupid Customer - "Um...yeah..."

*silence*

Me - "Okay...how could I help you today sir?"

Stupid Customer - "Ummmm....I, like...got a letter?"

Me - "Okay. And what did the letter say?"

Stupid Customer - "Ummm...so, like...I dunno hey"

*silence*

Me - "Okay. Well, I can bring up your policy and have a look for you?"

Stupid Customer - "Whatever"

Me - "Um, okay. Right, well sir, I can see here that it says that you haven't paid your premiums in almost 3 months and if the arrears are not paid by the end of this month, then your policy is due to be closed off?"

Stupid Customer - "Yeah"

*silence*

Me - "Okay...so were you calling to make payment on that today?"

Stupid Customer - "Ummm....nar, like, so...like....what does it mean?"

Me - "It means that if you don't pay the overdue amount of $256 by the end of this mth, your policy will be closed due to non-payment"

Stupid Customer - "Oh. Yeah. So, like...what do I do?"

Me - "Well...if you would like to keep your policy open and be able to claim,sir, you need to pay the outstanding balance by the end of this month"

Stupid Customer - "Oh. Okay, so, you know, like...how do I do that?"

Me - "Well, as per the letter you've got there sir, you can make the payment via credit card, electronic bank transfer, or you can pay in cash at one of our many branches. Whichever if easiest for you"

Stupid Customer - "Riiiight. So, but like...um...when do I have to pay it by then?"

Me - "By the end of the month. You have until the 30th to make the payment."

Stupid Customer - "Ohhhh. Right, right. But, like, what if I don't pay it by then?"

Me, eye twitch - "Then your policy will be closed sir"

Stupid Customer - "Ohhhh. Yeah but, like, why didn't youse just say that in the letter, cause, like....its just, like, sooo confusing!"


Yeah. No.
The letter says straight up - X amount owing. Due by X. If not paid by this date your policy will be closed. these are your payment methods.

And this guy was in his 40s as well.

Daaaaaaamn.

Stupid Customer -