Me - "Welcome to Health Insurance Inc, how can I help you?"
Stupid Customer - "Hi there. Can you hear me ok?"
Me - "Yes ma'am, I can hear you fine. How can I help you?
Stupid Customer - "I just had a general question, but I can't hear you. Can you hear me?"
Me - "Yes, I can hear you. Can you hear me okay?"
Stupid Customer - "Yes. But I can't hear you"
Me - "I'm sorry ma'am?"
Stupid Customer - "I said I can hear what you're saying, but it's a bad line. I can't hear anything you're saying. Hello?"
Me - "Okay...I'm sorry, just to clarify ma'am, can you hear me, or are you having difficulty?"
Stupid Customer - "No no, I'm not having any difficulty, I can hear you fine, but I can't hear anything you're saying, it's a bad line"
Me - "O....kay. Alright. Well, how could I help you today?"
Stupid Customer - "I just needed help with a letter I got about a claim"
Me - "Sure ma'am, whta was your member number?"
Stupid Customer - "My member number is 49910384, except I can't hear a single word you're saying"
Me - "You can't hear me again ma'am?"
Stupid Customer - "That's right, I can't hear you again. Well, I haven't been able to hear a single word you've said right from when you said hi welcome to Health Insurance Inc, how can I help you"
Me - "........um.....okay....."
Stupid Customer, suddenly YELLS - "GODDAMN F*CKING PHONE, F*CK YOU, F*CK YOU YOU PIECE OF F*CKING SH*T, F*CK!"...*Click*...
Me - "Okay then..........."
Oh dear ... well ... at least she was swearing at her phone and not at you ...
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