Stupid Customer - "Hi! I need to make a claim"

Me - "Ok, sure :). Did you want the address to send the claim documents to?"

Stupid Customer - "What?"

Me - "Did you need the address that you send the claim forms to?"

Stupid Customer - "What do you mean 'forms'? Don't I just tell you over the phone what I got done and then you put money in my bank account?"

Me - "Er, no, no that's not quite how it works. We need to see evidence of the service that took place. You need to send us documentation."

Stupid Customer - "WHAT?! But I want money this afternoon!  Gimme my money! I just tell you I got stuff done then you pay me, right?! Why I gotta give you any 'proof', what the hell? Gimme my money!"

Me - "Um...no"