Me - "Welcome to Health Insurance Inc, how may I help you?"

Stupid Customer - "Is this Health Insurance Inc?"

Me - "Yes, this is Health Insurance Inc. How can I help?"

Stupid Customer - "Health Insurance Inc?"

Me - "Yes. Health Insurance Inc."

Stupid Customer - "Right. I have a policy."

***silence***

Me - "Ok, how could I help with that today?"

Stupid Customer - "I'm not sure, but have I called Health Insurance Inc?"

Me - "Yes. Yes you have."

Stupid Customer - "Health Insurance Inc?"

Me - "Health Insurance Inc"

Stupid Customer - "Yes?"

Me - "Yes."

Stupid Customer - "I lost my keys. I have to go"

***click***