Me - "Ok, you just need to mail us the receipt with a claim form"

Stupid Customer - "Whats the address"

Me - "You send the receipt and claim form to *gives address*"

Stupid Customer - "Ok. Is that it?"

Me - "Yep! Just make sure you send both the receipt and a claim form and you're good to go!"

Stupid Customer - "Ok, but like how do you know it's for me? Like do I just write my member number on the receipt, like, don't you want to know who it's for *smirky laugh*"

Me - "Ah, no, you would write your member details on the claim form..."

Stupid Customer - "Huh? What claim form?!"

Me - *facepalm*