This is like working Christmas Day all over again [I am lucky enough to be working NYE too...yay, go me]
Me - "Welcome to Health Insurance Inc, how can I help you?"
Stupid Customer - "Hi, I was just calling in to check how much limit I got left for glasses and physio if I could please?"
Me - "Certainly sir, may I please have your membership numbr so i can brig up your details?"
Stupid Customer - "Yep, it's....hang on, wait. WAIT. Um. Excuse me? Hello?"
Me - "...yes sir?"
Stupid Customer - "What day is it?"
Me - "It's Saturday sir, Saturday the 31st?"
Stupid Customer - "Right. So it's New Years Eve. Am I correct? It's New Years Eve?"
Me - "Yes sir, that is correct"
Stupid Customer - "I will not do business with a company that operates on New Years Eve, I'll be cancelling!" ... *CLICK*
Sooo ... the customer is calling on New Year's Eve and he's PO'd because somebody answered?
ReplyDeleteWhat is it about the holidays that brings the nutjobs out of the woodwork?!
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