Stupid Customer - "My previous fund said they sent you my release papers 2 weeks ago"

Me - "I'm sorry, we don't have them, could you please ask them to resend them"

Stupid Customer - "They said they sent them 2 weeks ago"

Me - "Ok. But we don't have them. Do you have the address they sent them to?"

Stupid Customer - ***Gives me the address for the wrong health fund***

Me - "Okay, they've sent that to the wrong health fund. Here is our address. Please ask them to resend your papers, and to this correct address"

Stupid Customer - "They said they sent it two weeks ago"

Me - "Yes, to the wrong address. Please ask them to resend the papers to our address here"

Stupid Customer - "But they said they sent it all 2 weeks ago"

Me - "Ok, but we aren't able to receive something that isn't sent to us"

***Silence***

Stupid Customer - "But they said they sent it 2 weeks ago!"

Me - "Ok, but they sent it to the wrong place. We can't receive mail that isn't sent to us"

And this went on and on in exact circles for several minutes.
Good lord, how does that woman even wake up in the morning without falling out of bed an faceplanting.