So I've just been reminded of one of the more 'frustrating' things that happens, not only in this job, but I've encountered it over and over in all of my phone-based customer service roles.
"Hi...um...so, I just... um... I'm just calling you because...um...I had to call with...ok so I've got...."
"Yeah so I just called in... um... I called in for my thing...you know, I need my thing. Yeah"
"Yeah so I called and it's to do with my policy and I have to check on something...oh darn-it, i had it written down, I had to check something...can you ahng on for a second...*returns about 3 minutes later*...yeah so I had this thing...oh sh*t I just dropped the piece of paper, can you hang on a second..."
"Yeah I want to check on a claim.........huh? My policy number? Why do you need that? *SIGH* Fine, I'll go get it..."
People.
All I ask is that when you call, you have your sh*t together.
If you went to a restaurant and they asked you what you wanted, adn you stood there for 10 minutes going "Um..yeah...so I want food but...um...I'm not sure what I normally like..it's green I think, or maybe red, red food? No...no that doesn't sound right...is it food that I'm after? I think so...or maybe water...or a different drink of some type..."
They would kick you the f**k out.
Within 2 minutes flat, they woudl be all "B*tch PLEASE. There's the door. Don't let it hit your ass on the way out"
Now sadly where I work, we aren't allowed to ask people to call back when they have a f**king clue.
So I ask that you kindly take the initiative on this one and help me out.
Try not to make yourself sound like a *complete* shat-face when you call in.
Thanking you kindly :)
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